Warranty Policy

All devices sold by ReDial come with a minimum 12-month warranty covering functional defects under normal use.

Your warranty is now automatically activated from the date you receive your device. For additional peace of mind, you can optionally register your device using our Warranty Form.

Our warranty covers defects in materials or workmanship under normal use. It ensures that your refurbished device performs as intended during the warranty period.

What’s Covered

  • Hardware faults caused by manufacturing defects or faulty components.
  • Battery failure or excessive capacity loss within 12 months of purchase (under normal usage).
  • Any internal component issues that affect normal functionality.

What’s Not Covered

  • Damage from misuse, neglect, liquid exposure, impact, or accidental drops.
  • Software issues, operating system errors, or user-installed apps.
  • Unauthorised repairs, modifications, or use of non-genuine parts.
  • Cosmetic wear and tear that does not affect performance (e.g., minor scratches or scuffs).

If your device develops a fault within the warranty period, we will repair or replace it at no additional cost, subject to the above conditions and product availability. Replacement devices may be refurbished and of equivalent specification and value.

How to Make a Warranty Claim

If you experience a problem covered by warranty, please contact our support team directly:

Our team will assess your issue and provide further instructions. In most cases, we’ll request photos or a short video of the issue before proceeding with return or repair arrangements.

Please ensure that any return is approved by our team before sending your device back to avoid processing delays.

Important Notes

  • Warranty service is available only within Australia and must be arranged through ReDial.
  • Repair turnaround times may vary depending on parts and stock availability.
  • Warranty repairs or replacements do not reset or extend the original warranty period.

Contact Us

  • Hotline: 1300 759 889
  • Email: support@redial.au
  • Address: 1–3 Molan St, Ringwood VIC 3134, Australia
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